Case Manager

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Case Manager

FreeState Justice

Baltimore, MD

FreeState Justice seeks a personable, adaptable, and kind case manager who is passionate about building connections through  client advocacy and community organizing to achieve equality for vulnerable LGBTQ+  Marylanders. The position is grant funded through the Governor’s Office of Crime Control and Prevention.  The case manager reports directly to FreeState’s Managing Attorney.  This is a full-time, newly-created case management position, with approximately half of the case manager’s time dedicated to working with FreeState’s clients to navigate community resources and half focused on training and outreach.  A deep commitment to working in partnership with transgender and gender-non conforming people and communities of color is required.

Position Summary: The case manager will work directly with our clients to alleviate immediate instability and to achieve long-term stability by connecting them to community housing, public benefits, and other resources.   They will co-lead FreeState’s community outreach by coordinating the Transgender Action Group, and in building and fostering relationships with various community stakeholders. In addition, the case manager will advocate for legal and policy change to advance the rights of LGBTQ Marylanders and train service providers throughout the state.

About FreeState:  FreeState Justice is a 501(c)(3) social justice organization that envisions a Maryland where people across the spectrum of lesbian, gay, bisexual, transgender, and queer identities are free to live authentically, with safety and dignity, in all communities throughout our state. Our work brings to the forefront the experiences of those of us at greater risk for discrimination, such as youth, communities of color, individuals with low-incomes, and transgender and gender non-conforming people.

FreeState Justice provides free legal representation and policy advocacy in areas arising from a person’s LGBTQ status, such as health care discrimination, safe and equal access to school services, family law matters, name and gender changes, and discrimination in places of public accommodation.  Services, both legal and policy-focused, are provided by staff attorneys, as well as by volunteer attorneys who serve on FreeState’s pro bono panel, and student interns.

More information about the organization can be found at

Reports To: Managing Attorney


Direct Client Support and Case Management                                                   

  • Work directly with clients one-on-one on: crisis intervention; identifying barriers to retention and short-term or long-term needs.
  • Develop and implement individual crisis intervention plans and/or short-term case management plans connecting clients with available resources.
  • Provide systematic attempts to engage FreeState clients and stakeholders, referring to community agencies as needed.
  • Assist and guide clients through legal services as necessary, including accompanying victims of violence to court.
  • Work with the litigation team in responding to requests for assistance, including client intake.
  • Support the preparation and submission of required grant reporting.

Outreach and Training Activities                                                                                           

  • Maintain or develop subject matter expertise on issues relating to civil rights for LGBTQ+ Marylanders.
  • Maintains a current resource list of community service organizations.
  • Run the Transgender Action Group.
  • Assist with FreeState’s policy advocacy as necessary through attending meetings and hearings, and working with coalition partners.
  • Develop presentations, written resources, and other educational materials for providers and community members on various LGBTQ+ issues, including conducting teach-ins, presenting at meetings and webinars, and other community education.
  • Staff legal clinics and other community outreach events, including on evenings and weekends, as needed.
  • Some travel within Baltimore City and other parts of the state is required by the position.

Qualifications:  An ideal candidate will possess the following qualities:

  • Demonstrated commitment to working within marginalized communities, including experience working with transgender people, people of color, and other marginalized people is required
  • At least two years of experience in creating individualized plans to assist individuals in navigating complex systems; this could include patient advocacy, victim advocacy, client advocacy or a licensure in social work
  • Experience in developing and maintaining positive professional relationships with local providers of health and human resources and in successfully bridging client referrals for service
  • Enjoys making connections with people and connecting individuals to one another
  • Experience with and ability to engage with different levels of stakeholders
  • Strong writing ability
  • A love of public speaking, ideally with experience in adult facilitation/learning
  • Highly-organized with a love of planning and executing multiple plans while balancing multiple deadlines, often in high-pressure situations
  • An active listener, with excellent face-to-face interpersonal skills, and the ability to communicate and establish trust across lines of difference and to effectively interview, assess, educate and counsel clients from diverse educational, social, and economic backgrounds
  • Motivated to help those in crisis
  • Demonstrated ability to collaborate and contribute to a multidisciplinary team structure;
  • A passion to serve clients well
  • Highly self-motivated, keen attention-to-detail, and well-organized, especially under tight deadlines
  • Collaborative and flexible attitude, with a heavy dash of grit, and a sense of humor

Salary:  FreeState Justice offers a competitive salary, commensurate with experience.  The salary range for this position is $40,000 to $42,000 annually.

Benefits:  FreeState Justice offers a competitive benefits package.  Benefits include: medical, dental, and vision benefits; 403(b) retirement savings account; 11 paid holidays, 20 days of paid time off annually, and 10 days of paid sick leave.

How to Apply:  Interested candidates should send a one-page cover letter, resume, and list of three references to Ashley Flores-Maldonado at and complete a candidate intake form at the following URL:  If necessary, questions may be directed via email to Ashley Flores-Maldonado; no calls please.  More information about the organization can be found at

Applications will be accepted until November 21. Candidates will receive an email confirming receipt of their application.  We anticipate that the final interviews for this position will occur the week of November 26, and hope to make an offer by the week of December 3.

Equal Opportunity Employer: FreeState Justice is an equal opportunity employer and does not discriminate on the basis of sex, sexual orientation, gender identity or expression, race, ethnicity, national origin, religion, disability, HIV status, or any other status protected by applicable law.  Transgender people, people of color, and people with disabilities are strongly encouraged to apply.